Helpful school subjects
computer technology, communications, mathematics, electronics, business, co-op and SHSM.
← Information Technology – Contact Centre Technical Support Agent overview
02 · WHY · HELP PATH
Why might Information Technology – Contact Centre Technical Support Agent fit me?
Career fit is not a score. Notice what interests you, then compare that curiosity with real workplaces and real people.
ESTIMATED ANNUAL EARNINGS
$41,000low
$62,500median
$98,000high
Ontario Job Bank hourly rates multiplied by 2,000 paid hours: $20.50, $31.25 and $49.00. Before tax; overtime, premiums, benefits, unpaid time and self-employment income are excluded.
FIT EXPLORATION
What sounds like you—right now?
Select any statements you want to think about. Your answers can change as you learn about Information Technology – Contact Centre Technical Support Agent.
Start anywhere.
There is no minimum and no passing score.
REALITIES TO CONSIDER
Interesting work can still be demanding.
- continuous problem-solving with customers
- remote diagnosis without physical access
- privacy and cybersecurity responsibilities
- service-level and response-time targets
- shift or on-call support in some operations
Strengths to practise
structured troubleshooting, patient explanation, technical curiosity, accurate documentation, calm prioritization.
Careers to compare
Hardware Technician, Network Technician, Service Desk Analyst, Systems Support Technician, Support Team Lead.
EVIDENCE BASE
Sources & verification
Regulated, numerical and time-sensitive claims link to the authority used. Accessed and reviewed August 25, 2026.
Skilled Trades Ontario — Information Technology – Contact Centre Technical Support Agent ↗Official scope, duties, training and certificationGovernment of Canada Job Bank — Ontario wages ↗Ontario low, median and high employee wage benchmarkSkilled Trades Ontario — Start an apprenticeship ↗Eligibility, sponsors and registrationOntario — OYAP ↗High-school apprenticeship pathway
Meet the people and workplaces behind the trade.