HELP PATH · ONTARIO TRADE 634A
Information Technology – Contact Centre Technical Support Agent
An IT Contact Centre Technical Support Agent guides customers through structured diagnosis and resolution of technology problems using remote-support, knowledge and case-management systems.
NON-COMPULSORY IN ONTARIOSERVICE / PEOPLE SUPPORT
Original generated editorial image • not a real employee
WHY THE WORK MATTERS
Patient remote diagnosis gets people and technology working together again.
IT contact centre technical support agents collect symptoms, guide remote diagnostics, resolve technology problems, protect customer access and escalate complex incidents with clear evidence.
4,000 hoursgeneral apprenticeship duration
$62,500estimated median at 2,000 paid hours
Ontario tradenon-compulsory classification
EXPLORE IN ORDER
Four questions. One clearer next step.
WHERE THE WORK LIVES
Real settings for real work
technology help deskstelecommunications support centressoftware and cloud-service companiesmanaged service providersenterprise IT operations
EVIDENCE BASE
Sources & verification
Regulated, numerical and time-sensitive claims link to the authority used. Accessed and reviewed August 25, 2026.
Skilled Trades Ontario — Information Technology – Contact Centre Technical Support Agent ↗Official scope, duties, training and certificationGovernment of Canada Job Bank — Ontario wages ↗Ontario low, median and high employee wage benchmarkSkilled Trades Ontario — Start an apprenticeship ↗Eligibility, sponsors and registrationOntario — OYAP ↗High-school apprenticeship pathway