INDEPENDENT REVIEW RECORD
Information Technology – Contact Centre Technical Support Agent claim-verification table
Accessed and reviewed August 25, 2026. Numerical, regulatory and time-sensitive information is qualified and linked to its authority.
| Type | Claim | Authority | Status |
|---|---|---|---|
| Identity | Information Technology – Contact Centre Technical Support Agent is listed under Ontario trade code 634A. | Open source ↗ | Verified |
| Scope | An IT Contact Centre Technical Support Agent guides customers through structured diagnosis and resolution of technology problems using remote-support, knowledge and case-management systems. | Open source ↗ | Verified |
| Duties | collects symptoms and identifies the customer’s technical environment; uses structured troubleshooting and diagnostic procedures; guides customers through safe corrective steps; uses ticketing, knowledge-base and remote-support systems; documents evidence, actions and outcomes; protects identity, privacy and system access; escalates unresolved, security-sensitive or higher-impact incidents. | Open source ↗ | Verified |
| Training | 4,000 total hours: 3,730 workplace and 270 in school. | Open source ↗ | Verified or qualified |
| Certification | Information Technology – Contact Centre Technical Support Agent has no certifying examination in the reviewed Ontario record. The Certificate of Apprenticeship is the highest available trade certificate. The trade is non-compulsory in Ontario. | Open source ↗ | Verified or qualified |
| Wages | Ontario hourly rates of $20.50, $31.25 and $49.00 convert to $41,000, $62,500 and $98,000 at 2,000 paid hours. | Open source ↗ | Verified calculation |
Wage calculations are broad employee estimates, not guarantees or business-income forecasts. Training delivery, fees, job opportunities and employer requirements can change.
EVIDENCE BASE
Sources & verification
Regulated, numerical and time-sensitive claims link to the authority used. Accessed and reviewed August 25, 2026.
Skilled Trades Ontario — Information Technology – Contact Centre Technical Support Agent ↗Official scope, duties, training and certificationGovernment of Canada Job Bank — Ontario wages ↗Ontario low, median and high employee wage benchmarkSkilled Trades Ontario — Start an apprenticeship ↗Eligibility, sponsors and registrationOntario — OYAP ↗High-school apprenticeship pathway
Use teacher-led activities and school-approved materials to discuss this career.