Why might Information Technology – Contact Centre Customer Service Agent fit me?

Career fit is not a score. Notice what interests you, then compare that curiosity with real workplaces and real people.

Information Technology – Contact Centre Customer Service Agent in a representative work setting

ESTIMATED ANNUAL EARNINGS

$35,200low

$44,000median

$66,340high

Ontario Job Bank hourly rates multiplied by 2,000 paid hours: $17.60, $22.00 and $33.17. Before tax; overtime, premiums, benefits, unpaid time and self-employment income are excluded.

REALITIES TO CONSIDER

Interesting work can still be demanding.

continuous customer interaction
performance and response-time measures
privacy and identity-verification duties
shift or weekend service in some operations
emotionally difficult conversations

Helpful school subjects

communications, business, computer studies, social sciences, mathematics, co-op and customer service.

Strengths to practise

active listening, clear communication, empathy with boundaries, accurate documentation, calm problem-solving.

Careers to compare

Technical Support Agent, Contact Centre Sales Agent, Client Service Representative, Service Quality Analyst, Contact Centre Supervisor.

EVIDENCE BASE

Sources & verification

Regulated, numerical and time-sensitive claims link to the authority used. Accessed and reviewed August 25, 2026.

Skilled Trades Ontario — Information Technology – Contact Centre Customer Service Agent ↗Official scope, duties, training and certification Government of Canada Job Bank — Ontario wages ↗Ontario low, median and high employee wage benchmark Skilled Trades Ontario — Start an apprenticeship ↗Eligibility, sponsors and registration Ontario — OYAP ↗High-school apprenticeship pathway

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Meet the people and workplaces behind the trade.