HELP PATH · ONTARIO TRADE 634E
Information Technology – Contact Centre Customer Service Agent
An IT Contact Centre Customer Service Agent responds to customer requests through voice and digital channels, uses information systems, documents interactions, resolves service concerns and escalates issues within organizational procedures.
NON-COMPULSORY IN ONTARIOSERVICE / PEOPLE SUPPORT
Original generated editorial image • not a real employee
WHY THE WORK MATTERS
Clear, respectful service turns complex requests into practical next steps.
IT contact centre customer service agents use voice and digital channels, customer systems and verified procedures to answer questions, complete transactions, resolve concerns and document service.
4,000 hoursgeneral apprenticeship duration
$44,000estimated median at 2,000 paid hours
Ontario tradenon-compulsory classification
EXPLORE IN ORDER
Four questions. One clearer next step.
WHERE THE WORK LIVES
Real settings for real work
customer contact centresgovernment and public servicesutilities and telecommunicationsfinancial and insurance service teamsremote and hybrid support operations
EVIDENCE BASE
Sources & verification
Regulated, numerical and time-sensitive claims link to the authority used. Accessed and reviewed August 25, 2026.
Skilled Trades Ontario — Information Technology – Contact Centre Customer Service Agent ↗Official scope, duties, training and certificationGovernment of Canada Job Bank — Ontario wages ↗Ontario low, median and high employee wage benchmarkSkilled Trades Ontario — Start an apprenticeship ↗Eligibility, sponsors and registrationOntario — OYAP ↗High-school apprenticeship pathway