HELP PATH · ONTARIO TRADE 634D
Information Technology – Contact Centre Sales Agent
An IT Contact Centre Sales Agent uses voice and digital contact channels to understand customer needs, explain products and services, complete suitable sales or account transactions and maintain accurate customer records.
NON-COMPULSORY IN ONTARIOSERVICE / PEOPLE SUPPORT
Original generated editorial image • not a real employee
WHY THE WORK MATTERS
Ethical, needs-based conversations connect customers with suitable solutions.
IT contact centre sales agents identify customer needs, explain suitable products and terms, complete approved sales processes and maintain accurate consent and account records.
4,000 hoursgeneral apprenticeship duration
$44,000estimated median at 2,000 paid hours
Ontario tradenon-compulsory classification
EXPLORE IN ORDER
Four questions. One clearer next step.
WHERE THE WORK LIVES
Real settings for real work
inbound sales centresbusiness-to-business service teamstelecommunications and subscription companiesfinancial and insurance contact operationsremote and hybrid sales teams
EVIDENCE BASE
Sources & verification
Regulated, numerical and time-sensitive claims link to the authority used. Accessed and reviewed August 25, 2026.
Skilled Trades Ontario — Information Technology – Contact Centre Sales Agent ↗Official scope, duties, training and certificationGovernment of Canada Job Bank — Ontario wages ↗Ontario low, median and high employee wage benchmarkSkilled Trades Ontario — Start an apprenticeship ↗Eligibility, sponsors and registrationOntario — OYAP ↗High-school apprenticeship pathway